Apart from configuration, you should also be able to fix operational issues and other software bugs. However, you should be able to identify the bugs first. And for this purpose, it’s important that you monitor the system on a regular basis. This is a must for proper diagnosis. Almost all device management programs feature program logs for diagnosis.
If you can identify bugs or security flaws in a device, make sure you update the device software or firmware. Since there can be thousands of devices, making updates manually may not be feasible. Therefore, your device management software should be able to update automatically.